Return Policy

At eugenio-marinella.com, we are committed to your complete satisfaction. We understand that purchasing fine accessories online requires trust, and we want you to feel confident in every decision you make. Our return policy is designed to be fair, transparent, and straightforward, reflecting our deep respect for our customers. We believe that you should love every item you receive, and if for any reason you are not entirely delighted with your purchase, we are here to make the process of returning it as simple and hassle-free as possible.

Our Commitment to Your Satisfaction

Every product that leaves our workshop is meticulously crafted and carefully inspected to ensure it meets our exacting standards of quality. However, we recognize that personal taste, fit, or even the way a color appears in different lighting can sometimes lead to a different expectation than what arrives. Whether you have changed your mind, the item does not match your existing wardrobe as you had envisioned, or you simply feel it is not the right choice for you, we welcome you to return your purchase. Our goal is to ensure that every interaction with eugenio-marinella.com leaves you feeling valued and respected.

Eligibility for Returns

To be eligible for a return, we ask that you adhere to a few simple conditions. First, the item must be returned within a reasonable period from the date of delivery. This timeframe is designed to give you ample opportunity to inspect and evaluate your purchase in the comfort of your own home. Second, the product must be returned in its original, unused condition. This means it should be unworn, unwashed, and free from any damage, stains, or alterations. All original packaging, including tags, boxes, dust bags, and any other accompanying materials, must be intact and included with the return. We reserve the right to decline a return if the item shows signs of wear or use, or if the packaging has been significantly damaged or is incomplete. These requirements ensure that we can restock and resell items at their full value, maintaining the high standards that our discerning clientele expects.

How to Initiate a Return

We have streamlined the return process to make it as straightforward as possible. To initiate a return, you will need to contact our customer care team. This initial step is crucial, as it allows us to register your return request, provide you with specific instructions, and ensure that your case is handled efficiently. When you reach out, please have your order number and the email address used for the purchase readily available. This information helps us quickly locate your order and expedite the process. Our team will then guide you through the next steps, which typically involve securely packaging the item and preparing it for shipment. We recommend using a trackable shipping method when returning your item, as this provides you with proof of dispatch and ensures that your package reaches us safely. We cannot accept responsibility for items that are lost or damaged during return transit without tracking.

Inspection and Processing

Once your returned package arrives at our designated facility, it will undergo a thorough inspection by our quality control team. This process is carried out with the same meticulous care that we apply to every aspect of our business. The inspection verifies that the item meets all the eligibility criteria outlined above—that it is unused, undamaged, and complete with all original packaging and tags. This step is essential to protect the integrity of our products and to ensure that all returns are handled consistently and fairly. The inspection typically takes a few business days from the date of receipt. We appreciate your patience during this period, as we take great care to ensure every assessment is accurate and thorough. Once the inspection is complete, we will notify you of the outcome via email.

Refund Process

Upon successful completion of the inspection, we will initiate the refund process. The refund will be issued to the original payment method used at the time of purchase. This ensures a secure and seamless transaction, returning the funds to the source from which they came. The time it takes for the refund to appear in your account depends on the policies of your financial institution or credit card issuer. While we process the refund promptly upon approval, some banks may take additional time to post the credit to your statement. If you have not seen the refund reflected in your account after a reasonable period, we encourage you to check with your payment provider first, and then contact us if you need further assistance. We are committed to resolving any outstanding issues quickly and transparently.

Non-Returnable Items

While we strive to accommodate returns on most of our products, there are certain categories that are not eligible for return due to hygiene or customization reasons. For instance, items that are made to order, personalized, or have been specifically altered at your request may not be eligible for return unless they arrive defective or damaged. Additionally, certain accessories such as grooming products or items that come into direct contact with the skin are typically considered final sale for health and safety reasons. We clearly indicate any non-returnable items on their respective product pages, so we encourage you to review this information carefully before completing your purchase. If you have any doubts about whether a particular item qualifies for return, please do not hesitate to reach out to our team before placing your order.

Defective or Incorrect Items

In the unlikely event that you receive an item that is defective, damaged, or not what you ordered, we sincerely apologize for the inconvenience. Our quality control processes are rigorous, but on rare occasions, errors can occur. If this happens, please contact us immediately. We will prioritize your case and arrange for a swift resolution. You will not be required to go through the standard return process for such issues; instead, we will work with you to arrange a replacement or a full refund, and we will cover any associated costs. We take full responsibility for ensuring that your order is correct and in perfect condition, and we will do whatever is necessary to make things right.

Our Promise

We value your trust and your business. Our return policy is not just a set of rules; it is a reflection of our commitment to standing behind every product we sell. We want you to shop with confidence at eugenio-marinella.com, knowing that you are protected by a fair and sensible policy. If you have any questions or concerns that are not addressed here, we are always happy to help. Your satisfaction is our ultimate goal.